Effective Date: February 20, 2025
Welcome to Whiteout Survival! Your privacy is important to us, and we are committed to protecting your
personal
information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you use our
game and related services.
By accessing or using Whiteout Survival, you agree to the practices described in this Privacy Policy. If you
do not
agree, please do not use the game.
1. Information We Collect
We collect and process various types of information to enhance your gaming experience. The types of
information we collect include:
1.1 Personal Information
Contact Information: Your name, email address, and phone number when you register an account or contact
customer support.
Feedback and Survey Responses: Any information you voluntarily provide through surveys, contests, or feedback
forms.
1.2 Gameplay Data
User Profile Information: Your player profile, in-game progress, achievements, and preferences.
Transaction History: Details of any in-game purchases you make.
1.3 Device & Technical Data
Device Information: Information about your device type, operating system, IP address, and unique device
identifiers.
Gameplay Analytics: Data related to gameplay behavior, crash reports, and error logs.
1.4 Cookies & Tracking Technologies
We use cookies and similar technologies to analyze user behavior and improve our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
To operate and improve Whiteout Survival.
To provide customer support and respond to your inquiries.
To personalize your gameplay experience.
To process in-game transactions and purchases.
To monitor and prevent fraud or abuse.
To analyze trends and optimize game features.
To send important service-related notifications and marketing messages (if you opt in).
To comply with legal and regulatory requirements.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information in the following
situations:
3.1 Service Providers
We work with trusted third-party service providers to help operate the game, including:
Cloud hosting and data storage services.
Payment processors for handling in-game purchases.
Analytics providers to monitor gameplay behavior.
3.2 Legal Compliance
We may disclose your information when required by law or to:
Respond to legal requests from authorities.
Protect the rights, safety, and property of our users and the public.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that
transaction, subject to this Privacy Policy.
4. Data Security
We take reasonable security measures to protect your personal information, including:
Encryption of sensitive data.
Access control measures to prevent unauthorized access.
Regular security audits to identify and mitigate vulnerabilities.
While we implement strong safeguards, no online service is completely secure. We encourage users to take
precautions, such as using strong passwords and enabling device security settings.
5. Your Rights & Choices
Depending on your jurisdiction, you may have the right to:
Access your personal data and request a copy.
Correct any inaccurate or incomplete information.
Delete your data, subject to legal obligations.
Restrict processing of your personal data in certain cases.
Opt out of marketing communications if you choose to receive them.
To exercise your rights, please contact us at [email protected].
6. Third-Party Services & Links
Our game may contain links to third-party services, such as social media or advertising platforms. We are not
responsible for their privacy practices, and we encourage you to review their policies before providing any
personal information.
7. Children's Privacy
Whiteout Survival is not intended for children under 13 years old. If we learn that we have collected personal
information from a child without parental consent, we will take immediate steps to delete that information. If
you believe your child has provided us with data, please contact us.
8. Data Retention
We will retain your personal information only as long as necessary for the purposes outlined in this Privacy
Policy. When we no longer need your data, we will securely delete or anonymize it, unless legal obligations
require otherwise.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you
to review it regularly. Significant changes may be communicated through in-game notifications.
10. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us:
📍 Address: 45 Queen Street, Melbourne, VIC 3000, Australia
📧 Email: [email protected]
📞
Phone Number: +61 3 1804 3720
By using Whiteout Survival, you acknowledge that you have read and understood this Privacy Policy. Thank you
for
playing!
